Swoleheart

Support

Questions, bugs or ideas? Email us and we'll get back to you as soon as we can.

matthewproductions182@gmail.com

Frequently asked questions

How do I earn XP?

Swoleheart reads your activity from Apple Health. XP comes from reaching your Move goal compared with your own recent baseline, exercise minutes, time in heart rate zones 3–5 and workouts of at least 10 minutes. Your class gives bonus XP for matching workouts. There is a daily cap so rest days stay rest days.

My activity or XP isn't showing up

Check that Swoleheart can read your data in Settings › Health › Data Access & Devices › Swoleheart, and turn on every category. Workouts from your Apple Watch can take a few minutes to sync to your iPhone. Pull down on the Home screen to refresh.

How do streaks work?

Set how many days a week you plan to train in Profile. A day counts as a training day when you exercise for at least 20 minutes. Hit your weekly target to secure the week and keep your streak going.

Leagues say I'm not signed in

Leagues and best-time leaderboards use Apple Game Center. Sign in under Settings › Game Center, then reopen Swoleheart.

My friends don't appear in my crew

Crews are your Game Center friends who also play Swoleheart. Make sure your friend request was accepted, that you allowed Swoleheart to access your friends, and that your friend has opened Leagues in Swoleheart this week so their score is posted.

How do I restore my Pro purchase?

Open the Pro screen in Swoleheart and tap Restore. Use the same Apple Account you bought Pro with.

How do I cancel my subscription?

Open Settings › your name › Subscriptions › Swoleheart Pro and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Pro stays active until the end of the period you paid for.

How do I get a refund?

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

How do I delete my data?

Your XP history, coins and settings live only on your device; deleting the app removes them. Workouts you recorded stay in Apple Health until you delete them there. Leaderboard scores are managed in Settings › Game Center. If you opted in to usage analytics, turn it off in Profile › Privacy to reset it.